Test and troubleshoot

Check your data

Look at the status
Open your site in a private window. Settings → Pixel & install says Receiving data when events arrive. You can also see yourself in Live view on Home.
Check the script
Run this in your browser console. It should print "function".
Browser console
```
typeof window.opentracked
```
Check the request
In the Network tab, filter for collect. A request to /api/collect with status 204 means it works. A 404 means the site key is wrong.

Problem	Fix
Status stays grey	The snippet is missing from the page head, or the key is different. Copy it again.
Works for others, not for you	An ad blocker or privacy setting is blocking it. Test in a clean private window.
Purchases missing	Send an `order_id`. For Google Tag Manager, send `ecommerce.transaction_id`.
Purchases counted twice	Use the same `order_id` in every system.
A speed plugin hides the script	Exclude `os.js` from delay, defer and combine settings.
Key was rotated	Replace the snippet everywhere it is installed.
Google Tag Manager preview shows only `favicon.ico`	Load your site with Tag Assistant connected. The server container URL must match the address you preview.

Call opentracked('optout'), for example from your cookie banner. The pixel also stops when the browser sends Global Privacy Control.

Email [email protected] with your website address and your Support ID from the account menu.